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User and registration

  • Who can register to the Arval Car Sharing?
  • Which operating systems are supported by the App?
  • How is my personal data used?
  • Can I edit my personal data?
  • How can I edit my driver license information?
  • What is a PIN number and what do I need it for?
  • I forgot my PIN, how can I reset it?
  • I forgot my password, what can I do?

Car reservation

  • What do I need to do to reserve a Arval Car Sharing vehicle?
  • When does my reservation expire?
  • Can I delete a reservation?
  • What do I need to do if the reservations has expired?
  • Can I make recursive reservations?
  • What is a recursive reservation?
  • Where can I find the reserved vehicle?
  • Is there any amount locked on my Payment Card when using a vehicle?

Rental start

  • How do I start the rental?
  • Why do I need to be near the vehicle to be able to open the doors?
  • Where can I find the keys of the vehicle?
  • How can I report damages?
  • Where can I find details of my rentals?
  • When does the daily rate apply?
  • Do I have to pay the parking fees when required?
  • How does the parking mode work, maintaining the rental?
  • Can I drive through traffic restricted areas?
  • Can I drive abroad?
  • How does the refuelling work?

End of the rental

  • Where can I end the rental?
  • How do I end the rental?

Issues and damages

Payments

Insurance coverage

  • How am I insured?