User and registration
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Who can register to the Arval Car Sharing?
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Which operating systems are supported by the App?
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How is my personal data used?
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Can I edit my personal data?
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How can I edit my driver license information?
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What is a PIN number and what do I need it for?
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I forgot my PIN, how can I reset it?
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I forgot my password, what can I do?
Car reservation
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What do I need to do to reserve a Arval Car Sharing vehicle?
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When does my reservation expire?
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Can I delete a reservation?
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What do I need to do if the reservations has expired?
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Can I make recursive reservations?
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What is a recursive reservation?
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Where can I find the reserved vehicle?
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Is there any amount locked on my Payment Card when using a vehicle?
Rental start
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How do I start the rental?
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Why do I need to be near the vehicle to be able to open the doors?
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Where can I find the keys of the vehicle?
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How can I report damages?
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Where can I find details of my rentals?
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When does the daily rate apply?
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Do I have to pay the parking fees when required?
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How does the parking mode work, maintaining the rental?
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Can I drive through traffic restricted areas?
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Can I drive abroad?
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How does the refuelling work?
End of the rental
Issues and damages
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What can I do if the App doesn't work?
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What do I do if some vehicle equipment is missing?
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What happens when there is no phone coverage?
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What do I have to do if the vehicle cannot be opened/closed with the App?
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What do I have to do if the keys are not in the vehicle?
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What do I do if the vehicles doesn't turn on?
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What do I have to do if the rental is still open on the App even after closing
it?
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What do I do in case of a mechanical issue?
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What should I do if the vehicle is damaged during the rental?
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What should I do in case of an accident?
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I have lost the RFID Card, what should I do?
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Is smoking allowed in the Arval Car Sharing vehicles?
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Are pets allowed on the vehicles?
Payments
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What payment cards are accepted?
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How does it cost to rent a vehicle with Arval Car Sharing?
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Is there any amount locked on my Payment Card when using a vehicle?
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How can I ask for a refund?
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Why was a penalty charge applied to my rental?
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What happens if the full amount of the rental cannot be charged?
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My account is locked, what should I do?
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When are payments charged on the Payment Card?
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When are invoices issued?
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What happens when the km exceed the amount included in the daily rate?
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What should I do if I find a fine on the windscreen?
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I can't register because of the security code of my Payment Card, what should I
do?
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What is SecurCode?